Managing Director – Kully Sahdra
My role is to set the strategy for FirstPort, working with our teams across the business to meet customer requirements. People first property management is core to our strategy; my aim is to drive a culture that supports the development of our people and to create strong lasting relationships with our customers and contractors.
What I most enjoy about my role…
Throughout my career, I’ve always held a passion for working with people, whether it’s colleagues, customers, suppliers or communities. I enjoy getting to know our customer base to get the best possible understanding of their expectations whilst also looking at what our teams can do to meet them.
UK Operations Director – Mike Dowland
My role is to work with our Operations Directors to deliver on our commitments to customer service and growth. It is also a key focus for me that wherever possible we simplify our systems and processes. Property management is tough so I try to ensure the job of our property managers is made as easy as possible, which I believe will naturally lead to great levels of customer and job satisfaction.
What I enjoy about my role…
I love a problem to solve and there are no shortage of those in this industry! We have very talented people in this business but as we continue to grow, it naturally becomes harder to maintain tight-knit teams, so I really enjoy seeing great teamwork and encouraging collaborations wherever possible.
Service Charge Accounting Director – Philip Cummings
I have worked in the property management industry for 25 years, and I am responsible for Service Charge Accounting. I oversee the team that supports our Property Managers and customers, by preparing annual accounts for the developments that we manage, as well as handling accounting enquiries throughout the year.
What I most enjoy about my role…
I really enjoy Service Charge Accounting because of the high volume involved. Things never stand still for long and that constant change and striving to be better is highly motivating.
Customer Operations Director – Cathy Reid
I oversee several departments directly related to the service our customers receive, including customer service, managing assets, and handling external communications. I also work closely with other functions in the business, to ensure that we are continually putting our customers first.
What I most enjoy about my role…
The interaction with people and striving to prioritise our customers’ needs. I love the dynamic nature of our business and workforce, as well as the opportunity to successfully serve our customers. I have a strong passion for improving processes and the customer journey, to identify areas for enhancement that ultimately benefit our customers.
Human Resources Director – Emma Whitehouse
I am responsible for the Human Resources team, which includes Recruitment, the HR Business Partnering Team and Learning and Development. I also work closely with our People Experience team to ensure we deliver a great colleague journey from the start to the end.
What I most enjoy about my role…
The diverse nature of our business, alongside the range of our roles and colleagues, and the fact no two days are ever the same. I also enjoy working alongside the business to enable our colleagues to be the best version of themselves and to deliver a great customer experience.
Finance Director – Will Ahern
My role is to own the financials of FirstPort, ensure we achieve our budgets and make sure controls are in place to protect our financial position. I work closely with the leadership team to make commercial decisions that allow FirstPort to grow and reach our financial goals and targets. The finance team work across the rest of FirstPort to support on monthly results, budgeting and driving our strategy through daily decisions.
What I most enjoy about my role…
The variety of people I get to engage with daily, the fast pace of what we do as a business and the trying to realise the ambitions we have as a company.
M&A & Integration Director – Paul Atkinson
I am responsible for the delivery of our acquisitive growth strategy. This includes overseeing the successful integration of new colleagues, clients and customers into the wider FirstPort, ensuring good consistent service to clients and customers throughout.
What I most enjoy about my role…
It allows me to meet people from across the industry, which gives us great insight and opportunities to learn from how other businesses operate.
